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Wenzhou Government Offers One-stop Service to 24 Issues
【Fonts: Large Medium Small 【Source: Wenzhou·China 【Date: 2019.10.15】

“Because my household registration is in Yongjia, I worried that I cannot apply for the birth certificate in the Lucheng District. Now it is more convenient after the cooperation between departments.” Recently, Ms. Zhang, who delivers a baby in Wenzhou People’s Hospital, enjoys the convenience of “One Issue” reform. Wenzhou becomes the first city in Zhejiang province that realizes the cooperation of birth certificate application.

To improve the people's livelihood, since the beginning of this year, Wenzhou government has focused on public concerns, including birth certificate, school enrollment, employment, marriage, child-bearing, home ownership, assistance, medical treatment, retirement and pension, funeral. By analyzing the nine stages of the citizen's entire life, Wenzhou government sorts out 24 matters concerning citizens’ daily life. By grasping the key links, re-engineering the approval process, deepening data sharing, strengthening cooperation between departments, the government actively promotes the one-stop service and “Run-Once-Most”  for the whole procedure, and a batch of productive typical practices emerge.

These practices really assistant Wenzhou residents in their daily life.

Cooperation of Application for Birth Certificate

Mr. Wang, from Ruian, had his second baby and applied for a birth medical certificate, a vaccination certificate and a newborn baby registration in the “One-stop Service” at Wenzhou Central Hospital. Such convenience comes from the “One Issue” Co-operation Platform developed by Wenzhou government. The platform has been put into use in 37 hospitals, and it not only integrates birth medical certificate, vaccination, settlement, medical insurance registration, birth insurance payment application and collection, social security citizen card into one, but also reduces the time from 6 working days into two hours, materials from 29 to 5, and realizes the cooperation of certificate application in the whole city. Newborns in Wenzhou can apply for all kinds of certificates across districts, greatly facilitating the residents in suburb areas.  

Easier Junior High School Enrollment

By automatically sharing the data of school registration, household registration, real estate, comparing and verifying the information, the upgraded Urban Junior High School Enrollment Convenience Service System 3.0 version basically realize paperless registration, covering 95% of the applicants. The citizens just need to log in the official website of Wenzhou Education Bureau or pay attention to Wechat official account, Wenzhou Education Release, click “urban junior high school enrollment” in “convenience service”. The reform was selected as a “Run-Once-Most” Reform Show in Zhejiang Province. Next, Wenzhou will fully start using “Wenzhou Kindergarten Enrollment and Compulsory Education Recruit Management System", and realize the online service and smart phone service of enrollment, registration and admission.

Public Rental Housing with ID Card

Not long ago, Ms Yu, living in Songtai Street, Lucheng District and receiving minimum living guarantee, took her and her family's ID card and finished 2019 public rental subsidy applications within 5 minutes. This is because Wenzhou takes initiative to implement ID card application for public rental housing. Since implementation of this service, there are 78,365 cases being handled, 158 cases per day and the approval time is reduced from the 90 working days to 30 working days. Some cases can be solved within even 8 working days. The satisfaction and well-being of the people with housing difficulties has been greatly improved.

One-stop Retirement Procedure

As a pilot city for retirement reform in Zhejiang province, Wenzhou takes the lead in starting the cooperation enterprise retirement application, and develops “One Issue” Cooperation Platform, reorganizes and integrates the 25 issues that originally need to 18 departments to handle separately, and develops “one window receipt, one application, one stop service, unified feedback” cross-departmental cooperation mode. The time limit is reduced from the previous 20 working days to no more than 5 working days.

By the end of this year, all the residents in Wenzhou will enjoy the service, and gradually realize the cooperation in the whole city.

More Simplified Funeral Procedures

Based on the reform of the funeral examination and approval system, reduction of the process and cost, optimization of services, Wenzhou government realizes the reduction of funeral approval time from at least 1 day to half an hour, the procedure has been shortened. And the funeral time has been greatly reduced. “In the past, if I forgot to bring the material, I need to go to the departments more times. Now the procedure becomes very convenient, and saves a lot of time and energy.” Talking about the changes, a Wenzhou resident Mr. Yang said.

People’s hope leads the direction of the administration. The first priority of Wenzhou's “One Issue” reform is to solve people’s difficulty. A staff of Municipal party committee reform office said they will further reform and optimize procedures of these issues, proactively explore and sort out more issues, promote “Run-Once-Most” reform, continuously launch down to earth and innovative measures, and let the reform results benefit more masses.

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